Cancellation and Refund Policy
TRAVPAK TRAVEL adheres to a refund only through the Original Mode of Payment. Refund Policy and process: - The reservations which are applicable for refund as per the cancellation policy specified in each booking will be entitled to a refund (if applicable) and will be refunded within 15 working days from the date of cancellation request after the deduction of payment gateway processing charges.
If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the cardholder/account holder yourself).
If the payment is not processed because of any reason, then you are supposed to deposit cash in our Bank Account within the next 24 hours, otherwise, the respective booking will be cancelled. In such scenarios, the booking/reservation will be subject to availability.
If a transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with a front copy of your credit card by email to complete your transaction.
If you failed to produce the said documents on time, then your transaction/Reservation will be cancelled with immediate effect.
A transaction processing charge will be borne by the user for using the Payment Gateway. If the transaction has been cancelled by the user, processing charges will still apply to the Agent/cardholder. Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact TRAVPAK TRAVEL to make your reservation by paying cash or transferring funds via wire transfer. For more details, please write to us at info@travpakuae.com
Delivery Policy
Service of booking is confirmed as soon as payment is processed, and we get the confirmation from the respective service provider for booking made. TRAVPAK will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Dispute and resolution policy
In case of any dispute, you can contact TRAVPAK TRAVEL with the details.
TRAVPAK TRAVEL will try to provide an amicable solution to both parties subject to the availability of the booking. TRAVPAK TRAVEL’s Decision will be final in case of any Dispute.